Shipping Policy

Shipping Policy
Effective Date: 27-03-2025

At Zavia Perfumes, we are committed to delivering your orders in a timely and efficient manner. Please review our shipping policy below to understand our delivery process.

This website is operated by ZAVIA OUD AND PERFUMES.

1. Shipping Locations

We currently ship to the following locations:

  • Domestic shipping within India.

  • International shipping to select countries. (Additional shipping charges and customs duties may apply.)

If your location is not listed during checkout, please contact us for assistance.

2. Processing Time

  • Orders are typically processed within 2 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • Customized or special orders may take additional processing time.

3. Shipping Time & Delivery Estimates

  • Standard Shipping: Estimated delivery within 7 to 10 business days.

  • Express Shipping: Estimated delivery within 3-5 business days.

  • International shipping delivery times vary based on the destination country and customs procedures.

Please note that delivery times may be affected by external factors such as weather conditions, carrier delays, or customs processing.

4. Shipping Charges

  • Shipping fees are calculated at checkout based on the delivery location and shipping method selected.

  • Free shipping may be available on orders above Rs. 1999/- amount (where applicable).

  • International orders may be subject to additional customs duties, taxes, or import fees, which are the responsibility of the customer.

5. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email.

  • You can track your order through our shipping partner’s website or the tracking link provided.

6. Customs & Import Duties (For International Orders)

  • International orders may be subject to customs inspections and import duties based on the destination country’s regulations.

  • Customers are responsible for any applicable customs charges or import duties.

  • Delays due to customs clearance are beyond our control.

7. Undeliverable or Lost Packages

  • If an order is returned to us due to an incorrect shipping address provided by the customer, additional shipping fees may apply for resending the package.

  • If your package is lost in transit, please contact us immediately, and we will work with the shipping provider to resolve the issue.

8. Damaged or Missing Items

  • If your order arrives damaged or with missing items, please contact us within 7 days of delivery with photos of the package and its contents.

  • We will investigate the issue and arrange a replacement or refund as necessary.

9. Contact Us

For any questions related to shipping, please reach out to us:

Email: zaviaperfumesonline@gmail.com 
Phone:  +91 - 9388870999
Address: NEAR LULU MALL, 37/3997 B1,  NH 66, EDAPPALLY, Thrikkakara, Ernakulam, Kerala, 682024

Thank you for shopping with Zavia Perfumes!