Return and Refund Policy


Return and Refund Policy
Effective Date: 27-03-2025

At Zavia Perfumes, we strive to ensure customer satisfaction with our products. If you are not fully satisfied with your purchase, please review our return and refund policy below.

This website is operated by Zavia Oud And Perfumes.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The return request is made within 7 days of receiving the product.

  • The item must be unused, unopened, and in its original packaging.

  • The product must be in resellable condition with all tags, labels, and seals intact.

  • Proof of purchase (order confirmation or receipt) is required.

2. Non-Returnable Items

We do not accept returns on:

  • Used or opened perfume bottles.

  • Customized or personalized items.

  • Items purchased on sale or during promotional events.

  • Free promotional items.

3. Return Process

To initiate a return, follow these steps:

  1. Contact our customer support at  zaviaperfumesonline@gmail.com or +91 - 9388870999 with your order details.

  2. Our team will guide you on the return approval and shipping instructions.

  3. Securely pack the item and ship it to our return address. Customers are responsible for return shipping costs unless the product is defective or incorrect.

  4. Once we receive and inspect the product, we will notify you about the refund process.

4. Refund Policy

  • Approved refunds will be credited within 5-7 business days after receiving the returned item.

  • Refunds will be issued to the original payment method used during purchase.

  • Shipping fees are non-refundable unless the return is due to a defect or incorrect item received.

  • If you do not receive your refund within the specified timeframe, please contact us.

5. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need an exchange, contact us within 2 days of receiving the product.

6. Exchange Processes

To initiate a return, follow these steps:

  1. Contact our customer support at zaviaperfumesonline@gmail.com or +91 - 9388870999 with your order details.

  2. Our team will guide you on the replacement approval and shipping instructions.

  3. Securely pack the item and ship it to our return address. Customers are responsible for return shipping costs unless the product is defective or incorrect.

  4. Once we have received the product in our warehouse, we will inspect it for quality puposes. After that, the exchanged product will be delivered to you within the next 3-4 business days. 

7. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, notify us within 2 days of delivery with images of the product and packaging. We will arrange a replacement or full refund at no extra cost.

8. Late or Missing Refunds

If you haven’t received a refund yet:

  • Check your bank or payment provider account.

  • Contact your credit card company, as it may take some time for the refund to be officially posted.

  • If you still have issues, contact us at zaviaperfumesonline@gmail.com.

9. Contact Us

For any questions regarding our return and refund policy, please reach out to us:

Email: zaviaperfumesonline@gmail.com 
Phone: +91 - 9388870999
Address: NEAR LULU MALL, 37/3997 B1, NH 66, EDAPPALLY, Thrikkakara, Ernakulam, Kerala, 682024

Thank you for shopping with Zavia Perfumes!